Today
What is waiting on you, what you are waiting on, and anything the assistant thinks you should look at.
Waiting on you
Things you said you would do.
Waiting on someone else
Things you asked for and have not had back.
Ready to chase
The assistant has written the nudge. Read it before it goes — it goes out as you.
To confirm
Orders and appointments picked out of conversations. Nothing here is recorded until you say so.
Ask about your business
This one knows your contacts, tasks and conversations — it is not the assistant that answers customers.
Tasks
Everything outstanding, in one list. The assistant adds what it hears in conversations; you can add your own.
Add a task
Open
Plan & billing
What you are on, what you have used this month, and what it comes to.
Plans
Inbox
Conversations on your connected numbers. The assistant answers; you can step in at any time.
Assistant
What the assistant knows about your business, and how it is allowed to speak.
Read my website
We read a few pages of your own site and suggest what the assistant should know. Nothing is saved until you tick it.
Business profile
Everything here is ground truth the assistant may state to a customer.
Questions it couldn't answer
Every time the assistant had to say it would check, the question lands here. Answer it once and it becomes an approved fact it can use from then on.
Try it first
See what the assistant would say, without sending anything to anyone.
Approved facts
The assistant may only state what is here. Anything else, it says it will check — it never invents a price or a detail.
WhatsApp numbers
A business number lets the assistant answer on its own. A personal number only ever prepares a reply for you to send yourself.
Connect a business number
Takes about two minutes. You log in to your own Facebook account and stay the owner of the WhatsApp account — we are only authorised to answer on it.
Personal number
Links your own WhatsApp by QR code. The assistant drafts replies and fills them into WhatsApp for you — it never sends anything itself.
Instagram & Messenger
For many businesses Instagram is now the busiest inbox they have. Connect it and it lands here with everything else.
Connect an account
You need the account’s id and a Page access token from your Meta app.
Reopening a conversation after 24 hours
WhatsApp only lets you write freely for 24 hours after a customer’s last message. After that, only a template Meta has approved. Name yours here and it will be used automatically instead of failing.
API & webhooks
For connecting your own systems — a booking tool, a CRM, a shop. Everything the console does, your software can do too.
API keys
A key is shown once, when it is created. We keep only a fingerprint of it, so we could not show it again even if you asked.
Webhooks
We POST to your address when something happens, signed so you can prove it came from us. Failed deliveries are retried for six hours.
Checking a signature
Every delivery carries X-Aibertus-Signature. The timestamp is inside the signed text, so an old request cannot be replayed at you.
const [t, v1] = header.split(",").map(p => p.split("=")[1]);
const mine = crypto.createHmac("sha256", secret)
.update(t + "." + rawBody).digest("hex");
const ok = v1 === mine && Math.abs(Date.now()/1000 - t) < 300;
Team
Invite people by WhatsApp number. They get the inbox; only owners and admins can change how the assistant behaves.
How it is going
The last 30 days. Four numbers, answered honestly — including the ones that are not flattering.
When people write to you
Customer messages by hour, in your own timezone. The darkest bar is the busiest hour.
Why the assistant stayed quiet
Every time it did not answer, and the rule that decided it.
Who answers
Set this once. It decides when the assistant replies and when a person takes over — before a single message is answered.
Opening hours
Most businesses want the assistant covering the night and a person covering the day. Some want the opposite, because their staff are on the floor and cannot look at a phone.
Words that always reach a person
Whatever this business has been burned by. Whole words only, so "law" does not fire on "flawless".
Try it
Type what a customer might write, right now, and see who would answer.
Campaigns
One message to many customers. Everything here is built so it cannot get your number banned.
Who can be reached
Counting…
Record an opt-in
Say how this customer agreed, and when. It is what proves the opt-in if it is ever questioned — so it is required.
New campaign
WhatsApp only accepts an approved template outside the 24-hour window, so a campaign is always a template. Nothing is sent until you press send on the draft.